Little Saints Nanny Agency Terms and Conditions 

Little Saints' Terms and Conditions

All terms set out in these terms and conditions are a contract between the client/employer who will be called “The Client” or “the employer” in these terms and conditions and Little Saints Nanny Agency LTD. Little Saints Nanny Agency herein after called “The Agency” or “Little Saints”.  The Client is anyone who approached Little Saints, via written communication or verbally over the phone or in person to request or instruct Little Saints to introduce them to a candidate. “The Candidate” is anyone who has approached Little Saints Nanny Agency, or responded to Little Saints Nanny Agency about work in the childcare and domestic and private staffing industry such as a Nanny, Aupair, Mothers Help, Family Assistant or any other professional within the private staffing industry for the purpose of employment. The Agency is acting as an employment agency.


1. Cancellation Policy

1.1 If for any reason the client needs to cancel, any notification of cancelation will need to be given to the Agency using the Little Saints Nanny Agency Cancellation form within the 14 day cancellation period which will commence from the instruction from the client to the agency to find a suitable candidate. The form can be found here. The Cancellation made via the cancellation form will need to be sent to enquiries@littlesaintsnannyagency.co.uk 

1.2 The Cancellation period is in effect from the date where the Client has instructed the Agency to find a candidate and is for a 14 day period.

1.3 A proportionate fee will be charged for any work carried out by the agency if a cancellation has been requested.

1.4 If a replacement candidate has been placed with the client after a cancellation request the full fee will be due to Little Saints

1.5 Little Saints Nanny Agency's guarantee- A offer of refund or a new placement of a suitable candidate free of charge will be offered at the discretion of Little Saints.

​

2. The Placement 

2.1 Little Saints are not responsible for asking all the relevant questions of the candidate and it is the responsibility of the Client to ask the questions and to correctly identify the right match for them and their family.

2.2 Little Saints will check candidates through a face to face or video interview, check two references, and correctly check DBS and any Paediatric and training certifications.

​

3. Payment

3.1 Fees for services are paid as a placement fee of £150-£250 for temporary staff and then at 12% of the gross salary of the length of the temporary term if a temporary worker, or 12% gross of the annual salary if a full time or part time candidate.

3.2 Any staff employed for longer than 12 weeks will be charged as a Full Time or Part Time placement.

3.3 Fees will be due to be paid to Little Saints Nanny Agency in full in all circumstance where the Candidate has been employed by the Client.

3.4 Payment will be due to Little Saints in full if a candidate of Little Saints has been referred through a Client of Little Saints to an employer and has been offered employment as a Nanny, Aupair, Mothers help, Family Assistant or any other professional within the private staffing industry for the purpose of employment.

3.5 Payment will be due to Little Saints Nanny Agency before the candidates first day in employment. 

​

4. GDPR - please see our Privacy Policy here. Little Saints' IOC registration number is ZB021857.

​

5. Equal opportunities 

5.1 Little Saints is predominantly a Catholic organisation however we are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We aim for our workforce to be truly representative of all sections of society and our customers and for each employee to feel respected and able to give their best.

​

The Agency - in providing goods and/or services and/or facilities - is also committed against unlawful discrimination of customers or the public.

​

5.2 The policy’s purpose is to:

• provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time

• not unlawfully discriminate because of the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation

• oppose and avoid all forms of unlawful discrimination. This includes in pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training or other developmental opportunities

​

5.3 The Agency commits to:

Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense

Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all candidates are recognised and valued.
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include candidates conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.
All candidates should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public

6. Mediation

6.1 Little Saints Nanny Agency prefers to settle any dispute through mediation, please contact Little Saints Nanny Agency directly via enquiries@littlesaintsnannyagency.co.uk

​